Support

We usually reply within a few business days.

Contact us

Please tell us which phone you use and what you were doing. Do not send recipes, passwords, or a private deletion code unless we ask for something specific.

Frequently asked questions

How do I restore my purchases?

Open the app, go to Settings, and tap Restore purchases. Use the same Apple ID or Google account you bought with. This brings back Remove ads and Pro. If nothing comes back, write to us and include the store and the approximate purchase date.

How do I cancel my subscription?

Only the store can cancel it. On iPhone, open Settings, tap your name, then Subscriptions, and choose Tortally. On Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions, and choose Tortally. Cancel at least 24 hours before the trial or period ends. Pro stays active until the end of the period you paid for. Deleting the app does not cancel it.

Can I get a refund?

Apple and Google handle refunds. On Apple, go to Apple’s Report a Problem page. On Google Play, open your order history and request a refund there. If you are stuck, write to us.

How do I publish my showcase?

You need a Pro subscription, an account, and an internet connection. In the app, open Cakes and tap the option to publish your showcase. Pick up to 12 cakes, add a public name, choose your web address (it looks like tortally.app/your-name), and tap Publish. Your showcase is checked before it goes live. After it is approved, share the link with customers. Your recipes and ingredient costs are never shown.

Why did my showcase go offline?

The usual reasons are that Pro ended, that the showcase is waiting for a check, or that it was hidden after a report. Open the app to see its status. If you think it was hidden by mistake, write to us with your showcase address.

How do I report a showcase?

Open the showcase and tap Report showcase. Choose a reason and add a short note. You do not need an account, and the baker is not told who reported it. You can also write to us with the showcase address. We review every report. You can hide a baker in your own browser from the same page.

I sent a request to a baker. How do I delete it?

Use the receipt page shown after you sent your request. It contains a private deletion code. Choose Delete request on that page. If you lost the code, write to us with your request number and we will check that the request is yours. Requests are deleted automatically after 90 days.

How do I delete my account?

Follow the steps on the Delete account page.

Where is my data?

Recipes, ingredients, prices and quotes are stored on your phone. Export a backup from Settings from time to time. If you lose your phone without a backup, we cannot recover them. For more detail, see the Privacy policy.

I see an ad that bothers me.

Write to us with a short description or a screenshot of the ad, without any recipes. You can also remove ads for good with the $3.99 Remove ads purchase.